At, we prioritize client satisfaction and value feedback to improve our services continuously. If you have a complaint regarding any aspect of our service, we encourage you to share it with us. This policy outlines the procedure to file a complaint and how we will handle it.

Submitting Your Complaint: Please provide exhaustive details concerning your complaint, including any relevant documents or evidence, to ensure a thorough understanding and swift resolution. You may submit your complaint via [] or through our [online complaint form].

Acknowledgment of Your Complaint: We will acknowledge your complaint within two working days, providing you with the name of the individual responsible for managing your complaint. If your complaint is intricate or necessitates more than ten working days to resolve, we will furnish an interim update on the investigation.

Investigation of Your Complaint: We pledge to investigate your complaint meticulously and strive for a timely resolution. Possible outcomes could range from a refund, credit, replacement, or other appropriate remedies, depending on the issue at hand. Our response will elucidate the resolution and the subsequent steps.

We welcome and value feedback on our response to refine our processes.

Resolution of Your Complaint: Our objective is to resolve complaints within 10 working days from receipt. If we are unable to honor this commitment, we will contact you to elucidate the reasons for the delay and propose a revised timeline.

Escalation of Your Complaint: Should you remain dissatisfied with the provided resolution, we invite you to contact us at at []. Our senior managers will review any further steps required to resolve your issue swiftly and equitably, ensuring confidentiality is upheld throughout this process.

Record Keeping: We will maintain a record of your complaint and our response for internal auditing purposes for a minimum of six months from the date of receipt. Additionally, our management team scrutinizes all complaints to monitor trends and significant related issues. We are committed to delivering exceptional service to our clients and employ all reasonable efforts to address concerns promptly and to your satisfaction.